Membership gives your household its own GP: a doctor who knows you, comes to you, and is on the end of the phone day or night. Here is what happens, from your first call to everyday care.
A free, no-obligation call
Start with a relaxed conversation with our membership team about your household, where you live and what you would like from a GP. We will tell you who your local doctor would be, explain how membership works for families like yours, and answer any questions. There is no pressure to join.
Your welcome visit
Once you join, your GP books a long introductory appointment, usually around 90 minutes, often at home with the whole family. They go through your medical history and how you would like to use the service, so your care starts with a doctor who already knows you.
A doctor who knows you
You have a named GP who covers your area, so you see the same doctor time after time. Appointments are unhurried, typically 30 to 45 minutes, with time to listen, explain and follow up properly. There is no charge per appointment.
When you are unwell
- Phone us 24/7. During the day our team takes your call and puts you through to a GP; overnight, your call goes straight to one of our doctors.
- Home visits, Monday to Friday, 8am to 6pm. Call before 11am and we will usually see you the same day, and always within 24 hours.
- Phone and video appointments when that suits you better.
In an emergency, always call 999.
Tests, prescriptions and referrals
- Blood tests taken at home, with most results back within 48 hours.
- Prescriptions issued electronically; repeat medication is usually prescribed the same day, with next-day delivery on request.
- Referrals to the consultant of your choice, and urgent cancer referrals made by us directly.
Your annual medical
Members who pay annually receive an annual medical: a Well Man or Well Woman check with blood tests and a full examination by your GP. It is a chance to look ahead, not just deal with problems as they come up.
Good to know
- You stay registered with your NHS GP; we work alongside it.
- No joining fee.
- Children can join when at least one parent is a member.
- Fees depend on your household; we will talk you through the options on your free call.
- Vaccinations are charged separately.
- Prefer a female doctor for certain matters? Just ask.
Start with a free consultation
Tell us a little about your household and we will introduce you to your local Concierge GP. No obligation to join.
Request a free consultationOr call 01451 600900